Whether you need to book an appointment, ask about our services, seek a second medical opinion, or report a concern — our dedicated team is here to assist you promptly and compassionately. Multiple channels available 24/7.
Speak with our patient coordinators instantly. Available around the clock for bookings, inquiries, and emergencies. Multilingual support available in Urdu and English.
0300-MEDICARE →For detailed inquiries, medical record requests, insurance verifications, and administrative matters. Expect a response within 2 business hours during working days.
info@medicare.pk →Quick responses via WhatsApp for appointment confirmations, prescription queries, lab result follow-ups, and general health questions. Fastest response channel.
+92 321 MEDICARE →See a MediCare specialist from the comfort of your home via secure HD video consultation. Available for follow-ups, second opinions, chronic disease management, and non-emergency consultations.
Book Video Consult →Fill out the form below and our team will respond within 2 hours during business hours. For urgent matters, please call our hotline or visit the emergency department directly.
What is your inquiry about?
🔒 Your information is protected under our Privacy Policy. We do not share personal data with third parties.
Our team of patient coordinators, medical administrators, and support staff is ready to assist you through any of the channels below. We pride ourselves on prompt, helpful, and respectful communication.
Plot 45-A, Jinnah Avenue, Blue Area
Islamabad 44000, Pakistan
Get Directions on Google Maps →
23 Main Boulevard, Gulberg III
Lahore 54000, Punjab, Pakistan
Get Directions on Google Maps →
Emergency: 115 (National Emergency)
OPD Booking: 0300-MEDICARE
Lahore Office: 042-3500-1000
International: +92-51-800-5000
General: info@medicare.pk
Appointments: appointments@medicare.pk
Medical Records: records@medicare.pk
Billing: billing@medicare.pk
MediCare operates across four major cities in Pakistan with plans for three more locations by 2026. Each campus offers a full range of services with the same MediCare standard of excellence.
Our flagship 1,200-bed hospital with all specialized departments, robotic surgery center, cancer institute, and research facilities. The most comprehensive healthcare facility in the region.
Our 600-bed Lahore campus serving Punjab province with full specialist services including cardiology, oncology, orthopedics, neurology, and a dedicated women's health center.
Serving Sindh province from our 400-bed Karachi facility with particular strength in tropical medicine, hepatology, and coastal community health outreach programs covering 500,000 residents.
Our newest 300-bed facility serving Khyber Pakhtunkhwa with specialized trauma care, orthopedics for industrial and road accident injuries, and a cross-border health services unit.
Quick answers to the questions our patient coordinators hear most often. If your question isn't here, please contact us directly.
You can book in three ways: (1) Call our OPD booking line at 0300-MEDICARE during working hours; (2) Use the online appointment form on our Home page, which gives instant confirmation; (3) Walk in to any of our campuses. For specialist consultations, online booking is strongly recommended as specialist slots fill 5–7 days in advance. Emergency walk-ins are always accepted without appointment.
Yes, MediCare is a panel hospital for over 45 major insurance providers in Pakistan, including State Life, Jubilee Health, EFU Life, Adamjee Insurance, and all major corporate health schemes. We have a dedicated insurance desk at each campus to verify coverage, handle cashless claims, and assist with reimbursement paperwork. Bring your original insurance card and CNIC on the day of your visit.
Yes. MediCare patients receive login credentials for our Patient Portal (available at portal.medicare.pk) where they can view all lab results, radiology reports, discharge summaries, prescriptions, and upcoming appointment reminders. Lab results are typically available online within 4–6 hours of sample collection. For physical copies, request at the Medical Records department with a valid CNIC — processing takes 24 hours.
Our telemedicine platform allows video consultations with MediCare specialists from any location via smartphone or computer. Book a slot online, pay the consultation fee (PKR 800–2,500 depending on specialty), and join the secure video call at your scheduled time. Available for 25+ specialties. Prescriptions are digitally signed and can be sent directly to our pharmacy for home delivery. Not available for surgical consultations or patients requiring physical examination.
Please bring: (1) Original CNIC or passport for registration; (2) Insurance card and employee ID if using insurance; (3) Any existing medical reports, previous test results, imaging, or discharge papers; (4) Current medication list or the actual medication packages; (5) Referral letter if coming from another doctor. Arrive 15 minutes early for new patient registration. You will be given a Patient Card which should be brought to all future visits.
Yes. MediCare's Zakat & Charity Fund provides free or heavily subsidized treatment to verified underprivileged patients. Applications are reviewed by our Social Welfare Department within 48 hours. We also accept Sehat Sahulat Program cards, Ehsaas Health cards, and have arrangements with provincial health authorities. For urgent cases, treatment is never delayed pending financial verification. Visit our Social Welfare Desk at any campus for assistance.
We take all feedback extremely seriously. You can submit feedback via: (1) This contact form (select "Feedback/Complaint" topic above); (2) Our online Patient Experience Portal at feedback.medicare.pk; (3) Feedback boxes available at every nursing station; (4) Direct call to our Patient Experience Hotline: 0333-FEEDBACK. All complaints are acknowledged within 4 hours and fully investigated within 5 working days. You will receive a written response with findings and actions taken.
All MediCare campuses have free patient and visitor parking. The Islamabad main campus has a 500-vehicle capacity multi-level car park with valet service available from 8AM–10PM. The Lahore campus has a 300-vehicle underground parking facility. Peshawar and Karachi campuses have surface parking with security staff. For patients with disabilities, dedicated accessible parking bays are available at all entrances. Ride-sharing drop-off zones are also designated at each campus.